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FAQ's

Answers to commonly asked questions.

Right now we only support English on our platform. If you use Chrome or Firefox there are built in translation tools to help with your journey.

Head on over to our Sign Up button in the upper right of this portal.

Head on over to our Sign Up button in the upper right of this portal.

Traditionally we aim to separate the logins due to security. If you need to combine accounts into one email then please contact the Website Admin with required Manager information.

Head on over to our Sign In button in the upper right of this portal.

On the main search portal, click the button in the top right that says Sign In.

Our platform allows for the seamless transition for all lengths of trips. Use the search portal as you normally would and set your duration for any length you wish!

Once you find the property that looks interesting click on the Rent Now button.

Sometimes a property will set a requirement of a background check that will cause your application to be set on hold. Please contact the Property manager if this happens.

Please contact your property manager, as this is a service they can choose whether or not to offer their residents.

Credit or debit card payments can be made from a Visa, Mastercard, JCB, Diners Club or Discover branded card from any country. American Express, gift cards, or prepaid cards are not accepted.

No. Your property manager cannot see any of the payment information you have saved or have previously entered.

We take privacy and security seriously and invest in state of the art systems to protect payment information. Security is baked into our software development lifecycle. All sensitive data is encrypted both in transit and at rest.

eCheck payments are free to you, but there is a non-refundable online portal convenience fee for a Credit or Debit card payment. This is in place to comply with current card network regulations. You are notified of the fee amount when you select the Credit or Debit card payment option, and are given the option to switch to eCheck.

REM Points are out way of giving back to you as a renter. By doing everyday tasks and simply being a great renter you can earn both passively and actively. These points can be used through any of our partners to save you money and get you some truly amazing deals!

When you’re a renter with us, you don’t have to wait to start benefiting. We immediately begin showing you the points you’ve earned, the services directly available through your renter’s portal and the discounts and added benefits you can take advantage of.

We built our services to be intuitive and automated. The flexibility we offer allows for smaller portfolios and teams as well as services that scale with larger teams across multiple geographies.

We’re excited to work with all kinds of property managers that are innovative, understand or wish to unlock the true value of the consumer-renter and know there’s far more they can get out of the business. These clients are usually multi-family but we do see mixed use and single family clients taking advantage of the tools and providing better services to their renter community.

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Find out how other REM users are taking advantage of this incredible network of partners and services available.

Join REM and become part of a new life on Leasing.

We can’t wait to start appreciating, strengthening and building access to the places, services and lifestyle you love. Isn’t it time for more?

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All rights reserved.

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Property Manager

Manage your listing and pther stuff

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Welcome to REM

Please choose your preferred role

Property Manager

Manage your listing and pther stuff

Renter

Manage your property and reward points